Refund & Resolution Policy

Forge Sequence Research is committed to maintaining structured customer support and order-resolution procedures.

Order Review

Due to the nature of laboratory research materials, orders are reviewed individually regarding refund, replacement, or resolution requests.

Damaged or Incorrect Orders

Customers should contact support promptly if:

• Incorrect materials are received
• Shipment damage is observed
• Packaging integrity concerns exist

Supporting information or photographs may be requested.

Resolution Process

Eligible concerns may be reviewed for:

• Replacement consideration
• Order adjustment review
• Support-based resolution options

Non-Returnable Materials

Laboratory research materials are generally considered non-returnable once delivered or opened.